If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by CBD Oils Direct, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
Please contact us with your order number to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address shown on the contact page. Items returned because they are damaged or defective If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. CBD Oils Direct will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.